Privacy Policy

Overview

ARK Ascended Server Manager ("we," "our," or "us") operates the website https://arkascendedservermanager.com and the ASA RCON Manager mobile application. This privacy policy explains how we collect, use, and protect your information across all our services.

1. Information We Collect

1.1 Website Information

When you visit our website, we may collect:

• Usage Data: Pages visited, time spent, browser type, device type, IP address
• Cookies: For website functionality and analytics (see Cookies section)
• Contact Information: If you contact us via email or forms (name, email, message content)
• Purchase Information: Payment details when you purchase licenses (processed securely through payment providers)

1.2 Desktop Software

The Ark Ascended Server Manager desktop application:

• License Validation: Communicates with our servers to validate your license key
• Update Checks: Checks for software updates
• Local Storage: All server configurations and settings are stored locally on your computer

1.3 Mobile Application

The ASA RCON Manager mobile app does NOT collect any data. See section 3 for details.

2. How We Use Information

Website Information

• Improve website functionality and user experience
• Process purchases and deliver licenses
• Respond to support inquiries
• Analyze website traffic and usage patterns
• Send important updates about our services (only if you opt-in)

Desktop Software

• Validate software licenses
• Provide software updates
• Ensure software functionality

Mobile App

No data is collected or transmitted. Everything stays on your device.

3. ASA RCON Manager Mobile App Privacy

What We DON'T Collect:

• No personal information
• No analytics or tracking
• No usage statistics
• No crash reports
• No advertisements or ad tracking
• No cloud storage of credentials
• No email addresses or contact information
• No device identifiers

What IS Stored Locally:

The following data is stored only on your device using Android's secure local storage:

• Server Configurations: Server names, IP addresses, RCON ports, passwords (encrypted)
• App Settings: Display preferences, chat poll interval, safety settings
• Temporary Data: Chat history (last 500 messages), console output, player lists

How the App Works:

1. Direct Connections: The app connects directly from your device to your ARK server using RCON protocol. We do not act as an intermediary.
2. No Cloud Sync: Your credentials and settings never leave your device.
3. Complete Privacy: Your server management activities are entirely private.

Permissions Used:

• INTERNET: Required to connect to your game servers via RCON
• ACCESS_NETWORK_STATE: Used to detect network availability for automatic reconnection

The app does NOT request camera, microphone, location, contacts, storage, phone, or SMS permissions.

Deleting Your Data:

To delete all data stored by the app:

1. Open the app
2. Go to Settings
3. Use "Clear All Data" option
4. Or simply uninstall the app to remove all local data

4. Data Security

We implement appropriate security measures to protect your information:

• Secure Website Hosting: HTTPS encryption for all website communications
• Payment Security: We use trusted payment processors (PayPal, Stripe) for secure transactions
• Regular Security Updates: We keep our systems updated with the latest security patches
• Access Controls: Limited access to any collected data
• Mobile App: All data stored using Android's secure storage mechanisms on your device only

5. Data Sharing and Disclosure

We do NOT sell, trade, or rent your personal information to third parties.

We may disclose information only if:

• Required by law or legal process
• Necessary to protect our rights or property
• You provide explicit consent

6. Cookies and Tracking

Website Cookies

Our website may use cookies for:

• Essential Functionality: Login sessions, shopping cart
• Analytics: Google Analytics to understand website usage
• User Preferences: Remember your settings

You can disable cookies in your browser settings, but some website features may not work properly.

Mobile App

The mobile app does not use cookies or any tracking technologies.

7. Third-Party Services

Website

Our website may use:

• Hosting Services: For website operation
• Payment Processors: PayPal, Stripe for secure transactions
• Analytics: Google Analytics for traffic analysis
• CDN Services: For faster content delivery

Mobile App

The mobile app does not integrate with any third-party services for data collection, analytics, or advertising.

External Links

Our website and app may link to:

• Discord community: discord.com/invite/HWDayj9rsc
• Facebook page: facebook.com/arkascendedservermanager
• Other external resources

These sites have their own privacy policies and are not covered by this policy.

8. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

Mobile App Users

Delete all app data by:

1. Using "Clear All Data" in Settings
2. Uninstalling the app to remove all local data

To exercise your rights, contact us via Discord or email (see Contact section).

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. International Users

Our services are operated from the United States. If you access our services from outside the US, your information may be transferred to and processed in the US, which may have different data protection laws.

Note: The mobile app stores all data locally on your device, so no international data transfer occurs.

11. Changes to This Privacy Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated "Last Updated" date at the top. We encourage you to review this policy regularly.

For significant changes, we may notify you through:

• Email (if you've provided one)
• Website announcement
• Discord community announcement

12. Contact Us

If you have questions or concerns about this privacy policy or our data practices:

Privacy Summary